A Hotel Receptionist carries out, in a proper and timely manner, all the tasks pertaining to customer service in the reception and main areas of a hotel.
A Hotel Receptionist is responsible for providing services to the guests of hotels or tourist accommodation establishments from their first arrival to their departure. More specifically, s/he sees to the needs of the guests and provides them with the necessary tourist, cultural and practical information, as well as information about recreational facilities and opportunities.
S/he is responsible for receiving the hotel guests, serving their needs, maintaining a high level of hospitality and appropriately organizing their departure. S/he takes measures to ensure the safety of the guests and their personal belongings.
S/he facilitates the guests’ transactions in foreign currency and their access to the communication means available (telephone, post, email, etc.). S/he manages the guests’ files and updates the list of services offered for the purposes of invoicing. S/he ensures that the guests’ bill is duly issued, namely according to the agreed terms and conditions.
S/he closely cooperates with the other departments of the hotel/tourist business and is responsible for the restocking and procurement of supplies of reception desk items, hospitality equipment, etc.
A Hotel Receptionist should have good organisational and communication skills and should be politely direct with the hotel guests. Importantly, s/he should also have a kind and pleasant demeanour towards the guests and be able to deal with difficult and unpredictable situations in a calm and effective way.
Upon graduating, Hotel Receptionists are able to:
A Hotel Receptionist can work:
A Hotel Receptionist works in hotels/tourist businesses and his/her working hours depend on the guests’ arrival and departure times. Due to his/her increased responsibilities in coping with emergencies or unpredictable events, s/he often faces circumstances that cause tension and stress. During the tourist season, his/her work can be very tiring and demanding.
More information about the occupation "HOTEL RECEPTIONIST" can be found by clicking on the button below.
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